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Membership FAQ

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Can I get in for free at other museums?

All membership levels allow reciprocal free admission to 300+ participating Association of Science-Technology Centers (ASTC). Please visit their website for a full listing of locations. 
In addition, all Smithsonian Family, Smithsonian Family MAX, and Director's Circle members are allowed reciprocal membership benefits at participating Smithsonian Affiliate organizations.
At this time, there is not a level that provides membership to all the rich and diverse museums in Houston. For more information about other local museums, visit the Houston Museum District Association website.

When will I receive my membership cards?

Allow two to three weeks after purchasing your membership for your permanent cards to arrive. If you have not received your cards by then, please visit our admission desk, located in the lobby of the Museum, or call the membership department at 713-521-1515 ext. 331.

Can I come to the Museum without my card?

Yes. When you arrive at the Museum, present a photo ID at the admissions desk, where we can look up your account. To receive discounted parking when you do not have your membership card, please be sure to stop by the admissions desk during regular Museum hours for assistance before returning to your parked car.

How many cards do I get?

When you receive your membership card packet by mail, you will find one or two membership cards, depending on your membership level. Student/Individual members receive on card, and all other level members receive two cards.

I think I have lost my membership cards or never received them. What do I do?

Call the membership department at 713-521-1515 ext. 331 or notify our admissions desk. We will send you a replacement card after verifying your mailing address.

Can I give my card to someone else to use?

No. Your membership card and privileges are nontransferable. They are valid only for the person(s) named on the membership account.

I'm having trouble logging into my account or am not seeing my member discount.

Members must log in with the email address associated with their membership. Email the membership department at kbarber@thehealthmuseum.org or call 713-521-1515 ext. 331.

How many guests can I bring to Member Preview Parties?

As a benefit, members receive an exclusive peek to exhibitions before they open to the general public. All membership events may be attended by the individual(s) covered by the membership level.

Can my children who are in college or in their 20s use my Family-level membership?

No. Family-level memberships (and above) are valid for individuals living at the same residential address. If you have a child who is older than 18, we recommend purchasing a membership in his or her name. Individual/Student memberships are only $30.

My company has a matching-gifts program. Is The Health Museum eligible to receive the matching gift?

Yes. The Internal Revenue Service has identified The Health Museum as a nonprofit organization and as such is eligible to receive your company's matching gift. Please fill out the form you have obtained from your company. Matching gifts may be applied at any time during the 12 months of your membership, but cannot be used to upgrade your current level.

My question has not been addressed here. What do I do?

Please call the membership department during Museum hours at 713-521-1515 ext. 331 or send us an email at kbarber@thehealthmuseum.org. Membership office hours are Monday through Friday, 9:00 am - 5:00 pm.